Terms & Conditions

  • The Surgeon General has determined that tobacco smoking may be hazardous to your health. You must be at least 18 years of age to purchase tobacco products from this site. Falsifying your age for the purpose of purchasing items or purchasing items on behalf of a minor from this web site is illegal. We'll send your order to delivery address written in your order.

  • We're not responsible for undelivered/ long time delivered order caused by wrong/ incomplete address.

  • We're not responsible for package returned because of unclaimed by addresse to the Post Indonesia.
  • We do not charge anything else beside cigarettes price and we are not responsible for any additional (local) custom costs/duty taxes apart from the price listed in our website may applied in your country.
     
  • We're not responsible for undelivered/ long time delivered order caused hold by Customs. Customs issues and regulations are outside of our control.
     
  • Find out your country's policy for importing tobacco and cigarettes product. Confiscated by Customs not be refunded.

  • In the even that you do not receive your packages within 25 days, these packages are declared lost or stolen and we guarantee to resend you the packages or to fully refund you the money for your order. But if your package was detained by customs, you must to wait until status your package clear.  If your package return to us, for a resend fee you can see in http://ems.posindonesia.co.id
  • Your order is delivered by PT Pos Indonesia, which is an Indonesian government company.

EUROPEAN COUNTRIES, CANADIAN AND AUSTRALIAN

We suggest you to order only 1 carton per order if you are not willing to pay extra money for duty taxes. The maximum quantity for international acceptance limit is 10 packs or 200 cigarettes. However, we not guarantee that no duties will be charged as the policy for importing tobacco products is vary from place to place. If you place a larger than 10 packs or 200 cigarettes order, you will always have to pay duty taxes by your own. 

UNITED STATES

We suggest you to order only 4 cartons per shipment. This avoids the long process of customs inspection

Shipping Destination

3 - 14 Business Days to USA, Africa and Europe.
3 - 7 Business Days to Asia and Australia.

Shipping Rules

Please remember that you must mention your complete a valid shipping address while registering and placing orders. If the address is incomplete, you may not qualify for a refund as we are helpless in case of refund claims for orders which show incomplete shipping address. Always double check your postal code, city, state, street name, and building number. The more descriptive address you give, the less the trouble you would face at the time of delivery.

We send orders daily (Monday-Saturday)

Orders will be processed within 3-4 days after your credit card transaction captured.
This is an estimation delivery time. In some rare situation and for some countries maybe takes longer.
Using Express Mail Service, you will get a tracking number. For USA customers, you can check delivery status online at USPS website: http://www.usps.com/shipping/trackandconfirm.htm.

Goverment Tax

All cigarettes and cigars come with Indonesian government tax stamping. Government health warning on the cigarettes and cigars packaging printed in Indonesian language. You are responsible for paying duty taxes applied by your local government customs. We recommend you find out your own government's guidelines about importing cigarettes and cigars for personal consumption. Make sure that you are not from a country or state where viewing, processing, transporting, purchasing, or distributing tobacco related products is prohibited under local laws.

Personal Consumption

All of our products sold here are for personal consumption ONLY and NOT for resale. Smoking By Pregnant Women May Result in Fetal Injury, Premature Birth, And Low Birth Weight.

AGE: You must be above the age limit to allow you to smoke in the country you live.

DELIVERY: All orders will be dispatched within 48 hours upon transaction submission.

PROHIBITED: The tobacco products sold on this site are intended only for personal use and not for resale. The resale of any cigarettes or tobacco purchased from Indonesia Cigarettes is prohibited by law.

QUALITY: The quality of the product is to a high standard, we cannot be held responsible for variation in quality from the manufactures.

GUARANTEE: We want you to be totally satisfied with anything you order from us. In the case of non receipt and/or damage to the goods Indonesia Cigarettes  will not authorise any refunds until a full investigation has taken place. We are unable to complete these actions until a period of 30 days has passed due to the post offices tracking procedure. All orders should also be insured by your credit card provider.

CHARGEBACK POLICY : Taking into account the fact that our cigarettes are shipped from Indonesia, we would like to warn you about possible delays. We kindly ask you to get in touch with us immediately whatever problems might occur and not to cancel transactions by filing disputes with your credit card company. If there is any kind of problem we will always seek a solution resulting in either a refund or a replacement of your order. It's worth mentioning that such unjustified measures force us to refuse future purchases from customers attempting or threatening to do so. If you place an order in our store you agree on our established policy and rules and should you have any troubles you are obliged to inform us primarily. Otherwise, disputes will be contested. We always try to do our best to make our customers satisfied and their understanding and cooperation are deeply appreciated.

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  • Prices: US Dollars
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